Last updated: 1/13/2026
Thank you for supporting Resonera Studio LLC. Please read this policy carefully before making a purchase.
Digital Products
All products sold by Resonera Studio LLC are digital downloads (including but not limited to software plugins, virtual instruments, and audio tools). Because these products are delivered electronically, we do not accept returns in the traditional sense.
Refund Eligibility
Refunds are not guaranteed, but may be granted under the following circumstances:
- The digital file is defective or corrupted
- The product fails to function as advertised on a supported system
- Technical issues prevent access to or use of the product, and we are unable to resolve the issue
Refund requests must be submitted within 30 days of purchase.
What Is Not Eligible for Refunds
Refunds will generally not be issued for:
- Change of mind after purchase
- Incompatibility with unsupported systems, operating systems, or DAWs
- Failure to read the product description or system requirements
- Issues caused by third-party software, hardware, or user error
Case-by-Case Consideration
We understand that every situation is different. If you believe you have a unique or exceptional circumstance, you are welcome to contact us. We are happy to review refund requests on a case-by-case basis and discuss options privately.
How to Request a Refund
To request a refund, please contact us at:
Include:
- Your order number
- The product purchased
- A brief description of the issue you’re experiencing
We may request additional information to help diagnose technical issues before approving a refund.
Chargebacks
Initiating a chargeback without contacting us first may result in the suspension of support or access to future updates. We strongly encourage customers to reach out so we can resolve issues directly.
Policy Updates
Resonera Studio LLC reserves the right to modify this Refund & Returns Policy at any time. Changes will be posted on this page.